More Questions than Answers

I signed up online for NeoThink, which obviously is a new process made available after the training videos were produced. I don’t have the “Heirloom” packages, in fact, I don’t know what they are, or even how to get them. I’ve tried navigating through your website to discover the “two-thousand” pages of information that are discussed in the training video (L1), and I’m not sure I find that either. I see how to listen in on calls, and I’ve listened in on a couple/few calls and am still pretty lost. Obviously everyone else has read something I haven’t. I even checked out the store, which only seems to have one product, which isn’t yet available (and is also quite expensive), so I’m not sure where to go from here. I left a message with “Member Services” as one forum entry suggested.

I’m hoping you can help me answer some of these questions.

Thanks so very much …